Awaken the Leader within
Everyone gets involved in negotiation at some time, whether at work, at home, or as a consumer. For some it seems easy, but there are others who view the process of negotiation as a source of conflict to be resisted and avoided if possible. This seminar is designed to give participants a step by step guide to effective and skillful negotiation, through the application of techniques and approaches which positively influence the outcome of any negotiation process.
CUSTOMER SERVICE EXCELLENCE
Participants will develop a better understanding of the role that excellent customer service plays in the wider value proposition of the company, and how that impacts the profitability and growth. In a fast-paced and highly competitive global working environment the winner is the one who can give the customer what they want, where, when and how they want.
Leadership is a process that promotes action in the service of the organisation and the community. Successful leaders are extremely aware of how to detect, enable and maximize their most
critical resources – and they know exactly how and when to use them. Iidentify tomorrow’s leaders, accelerate their development and maximize their value.
EFFECTIVE TEAM BUILDING
Working in teams or groups is essential for the effective performance of any organization. The challenge in the development of the organization is to transmute negative behavior into positive and mobilize the energy and talents of the workforce. By eliciting commitment, involvement and high performance, the team and the organization will achieve their goals
MERCHANDISING & RETAIL MANAGEMENT
This seminar, geared towards persons in the retail industry, is a good eye-opener for current and potential store managers, planners, buyers or consumer specialists/ advisors. As local retailing becomes more dependent upon international trade, it is imperative for individuals to have a better understanding of the opportunities and threats related to international merchandising. The seminar will focus on the analysis and application of consumer behavior with emphasis on the client-provider relationship.
SOCIAL MEDIA MARKETING
Our organization always appreciates the generosity and involvement of people like you, with every contribution going towards making Holetown Chamber of Trade Inc. an even better Non-Profit Organization than it already is. We want to provide you with the correct and appropriate information pertaining to your mode of support, so don’t hesitate to contact us with your questions.